Refund policy

Returns Policy

At Harlow Bathrooms and Kitchen, we want you to be happy with your purchase. If you change your mind, you can return eligible items within 30 days of delivery.

Return Eligibility

To be eligible for a return:

  • The request must be made within 30 days of the delivery date.
  • Items must be unused, unworn and undamaged, in the same condition you received them.
  • Items must be in their original packaging, with all accessories, fittings and manuals included.
  • Items must not have been installed. Installed or modified products cannot be accepted for change-of-mind returns.

We may reduce your refund if an item has been used, damaged or handled more than necessary.

How to Start a Return

  1. Contact us within 30 days of delivery at contact us page. Include your order number and the reason for the return.
  2. Wait for our team to confirm your return and send instructions. Please don't send items back before we've approved the return.
  3. Pack the item securely in its original packaging and send it as instructed.

Unless we say otherwise, or the law requires otherwise, you are responsible for return shipping costs on change-of-mind returns.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us immediately with your order number and clear photos of the item and packaging. We will arrange a repair, replacement or refund as appropriate, and we will cover the return shipping costs.

Non-Returnable Items

Some items may not be eligible for return, as stated on the product listing or at the time of purchase. These may include:

  • Custom-made, made-to-order or special-order products
  • Clearance or final-sale items
  • Items that have been installed, used or modified

If you're unsure whether an item can be returned, contact us before you buy.

Exchanges

If you'd like to exchange an item, contact us within 30 days of delivery before sending anything back. Exchanges are subject to stock availability.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method, unless we've agreed otherwise. Your bank or payment provider may need extra time to process and post the refund. If you don't see your refund within a reasonable time after approval, please contact us.

Your Consumer Rights

This policy does not limit your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including your right to a repair, replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. These rights apply if goods are defective, not as described, not delivered within the agreed timeframe, or otherwise do not comply with the law.